MaleusMaleus

Triage app reviews from your users

Reviews are submitted from the Maleus widget running inside your app. Review them, then hand them to the agent inside a version to act.

In the appApp reviews
On this page

App reviews come from the Maleus widget embedded in your running app. When a user submits feedback through the widget (visual review, error trace, comment), it appears on the App Reviews page in the project sidebar.

If you don't see any reviews yet, you probably haven't installed the widget. See Install the Maleus widget.

The list page

The page is split in two: the review list on the left, the selected review on the right. The list header carries the total, the sort, and a Select mode for acting on several at once.

Pick a review on the left, read what the user recorded on the right.

On each rowWhat it shows
TitleWhat the review is about, editable once it is open.
Status dotIts current state, colour-coded.
Pages or pathHow many pages the session covered, or the single page it happened on.
NotesHow many notes the user attached.
ErrorsErrors captured in the trace, in red when there are any.
VersionThe version it is linked to, or Unlinked if it came from a build Maleus did not produce.

Sorting is in the header (Newest by default), next to Select, which turns on the checkboxes for acting on several reviews at once.

The detail pane

Click a review and it opens on the right. The header shows:

  • A toggle between the Feedback and Technical views.
  • A status dropdown, to move it along.
  • Create workshop, to turn the review into a session.
  • Process with agent, to hand it straight to the agent.
  • Open in version to jump to the linked version (hidden for unlinked reviews).

Click the title in the header to rename the review inline.

Process a review with the agent

This action lives in the App Reviews tab of the version workspace, not on the standalone list/detail pages.

  1. Open the version the review is linked to (the Open in version button on the detail page is the shortcut).
  2. In the workspace tabs on the right, pick App Reviews.
  3. Find the review row, or open it inside that tab.
  4. Click Process with agent. A confirm dialog asks you to confirm.
  5. The review is marked in progress and the agent receives a formatted message describing the feedback. The conversation starts in the version chat.

Use Change status on the detail page to mark a review resolved or ignored once you've acted on it. The status filter on the list keeps your queue clean.

Unlinked reviews

A review is Unlinked when it was captured by a widget that wasn't pointing at a known version (for example, when the deployed app didn't ship a version identifier). The review still appears, you just can't jump to a version. You can still triage it manually or assign it to a version later by changing its status from the detail page.